Council Infringement Management: From Paper to Paid
For most councils, the infringement payment experience hasn't changed in a decade. Outdated portals, no flexible payment options, and an enforcement cycle that costs more than it recovers. In Victoria alone, 54% of every fine issued is never paid.
Each unpaid fine costs councils $87.60 in referral fees just to chase - and at smaller fine values, that's more than the fine itself. Hundreds of thousands of dollars walk out the door at a mid-sized council every year.
This guide shows the modern alternative: a single connected payment journey purpose-built for infringements, already saving the City of Casey $87,000 a year in lodgement fees and helping Whitehorse cut external referrals by 63% in three months.
Inside you'll see how the five-step Payble journey works, what Casey and Whitehorse have actually achieved, and how the same approach fits into your existing P&R system without retraining your team.
How we put this together
This guide is built on real performance data from the City of Casey and Whitehorse City Council, both live on Payble's infringements platform.
54% of fines never paid
The percentage of every infringement issued in Victoria that ends up written off, and the similar pattern repeats across Australia.
$87,000 saved annually
City of Casey's projected annual saving on Fines Victoria lodgement fees alone, with hundreds of thousands more in recovered revenue.
63% fewer referrals in 3 months
Whitehorse City Council's drop in external referrals, after switching to Payble for infringement payment plans.
Learn from experts
Prepared by Dailius Wilson, Chief Economist at Payble. Featuring case study insights from Gina Stanyon (Team Leader Compliance and Infringement Management, City of Casey) and Anne McLennan (Coordinator Revenue & Rates, Whitehorse City Council).
